What We Offer

Services

Services built
AROUND YOU

SEQOYA’s offering goes well beyond the machine itself. From custom engineering and on-site commissioning to operator training and lifetime spare parts support — we are with you at every stage of your production journey.

EVERYTHING YOUR
LINE NEEDS

Custom Engineering

Every machine designed around your exact specifications — capacity, material, automation level, and finish.

Installation & Commissioning

Full on-site installation and commissioning by our technical team — we don’t leave until your line runs right.

Operator Training

Structured training for your team covering operation, cleaning, maintenance, and safe working procedures.

Spare Parts Supply

Ready supply of OEM-quality spare parts for every machine we manufacture — minimising production downtime.

After-Sales Support

Ongoing technical assistance from our engineers — by phone, email, or on-site — throughout the machine lifecycle.

Production Line Design

Full line configuration consulting — from single machines to complete multi-stage automated production lines.

Custom-Built Engineering Design

Every SEQOYA machine starts with a conversation — not a catalogue. We design each unit around your production requirements, your available space, your product formulation, and your growth plans. There are no off-the-shelf compromises.

Our engineering team works through every parameter with you — capacity range, material grade (SS 304 or SS 316L), heating type (steam or electric), automation level, surface finish, agitation configuration, and any compliance requirements for your industry — before a single component is fabricated.

01 — Core Service

What's Included

  • Detailed consultation on production requirements and specifications
  • Custom capacity configuration — from 50L to 5,000L and beyond
  • Material grade selection — SS 304 or SS 316L for all wetted parts
  • Heating system design — steam jacket or electric heating
  • Agitator type and speed configuration — top or bottom mounted, VFD-controlled
  • Surface finish to GMP mirror polish standard where required
  • Compliance specification for cosmetics, pharma, food, or chemical industry
  • Integration planning for existing or new production lines

Custom Engineering

Installation & Commissioning Support

Delivering a machine is only half the job. Our technical team manages the complete on-site installation, integration into your production environment, and commissioning — ensuring every component is correctly fitted, calibrated, and verified before we sign off.

02 — On-Site Service

01

Site Assessment & Preparation

We review your facility layout, utility connections (power, steam, water), and floor space prior to delivery to ensure a smooth installation.

02

Machine Installation

Mechanical assembly and positioning of all components. Pipework, electrical connections, and control panel integration are completed to specification.

03

System Commissioning

Each system — heating, vacuum, mixing, filling — is tested and calibrated. PLC parameters are set and verified. All safety interlocks are confirmed.

04

Trial Run & Sign-Off

The machine is run with your product (or a test batch) to verify output quality, fill accuracy, and operational consistency. Sign-off only when performance meets spec.

INSTALLATION & COMMISSIONING

Operator Training Programme

A machine performs only as well as the people operating it. SEQOYA provides structured, hands-on training programmes for your operators — covering everything from daily startup procedures and PLC controls to cleaning protocols, maintenance schedules, and safe operating practices.

Training is conducted on-site, on your machine, with your product — so operators learn in the actual environment they’ll be working in. Sessions can be tailored for different roles: machine operators, line supervisors, and maintenance technicians.

03 — Training Service

Machine Operation

  • Daily startup and shutdown procedures
  • PLC control panel operation
  • Parameter setting — speed, temperature, vacuum
  • Fill volume and torque adjustments

Cleaning & Hygiene

  • CIP (Clean-in-Place) procedures
  • Manual cleaning protocols
  • Product changeover procedures
  • Hygiene standards and documentation

Maintenance

  • Daily, weekly, and monthly maintenance schedules
  • Seal and gasket inspection and replacement
  • Lubrication points and procedures
  • Wear part identification and replacement

Troubleshooting

  • Common fault identification and resolution
  • PLC alarm codes and corrective actions
  • When to call for technical support
  • Emergency stop procedures and safety

OPERATOR TRAINING

Spare Parts Supply

Production downtime is costly. SEQOYA maintains a ready supply of OEM-quality spare parts for every machine we manufacture — ensuring you can source what you need quickly, with confidence that the parts will perform to the same standard as the original.

We supply parts across the full range of SEQOYA machinery — from wear parts that need regular replacement to precision components for the homogenizer, filling heads, and capping mechanisms.

04 — Parts & Supply

Part Category

Machine

Availability

Homogenizer seals & gaskets

Vacuum Emulsifying Mixer

In Stock

Agitator shaft seals

Mixing Tanks / Emulsifier

In Stock

Piston seals & cylinders

Cream Filling Machine

In Stock

Filling nozzles

Cream & Liquid Fillers

In Stock

Capping heads & inserts

Capping Machine

In Stock

VFD drive components

All machines

In Stock

PLC components & HMI panels

All automated machines

In Stock

SPARE PARTS

After-Sales Service & Technical Support

The purchase of a SEQOYA machine is the beginning of a long-term relationship. Our after-sales support team is available to assist with technical queries, performance issues, preventive maintenance guidance, and machine upgrades — throughout the entire operational life of your equipment.

We supply parts across the full range of SEQOYA machinery — from wear parts that need regular replacement to precision components for the homogenizer, filling heads, and capping mechanisms.

05 — Ongoing Support

What Our Support Covers

  • Remote technical assistance by phone and email for operational issues
  • On-site service visits for complex faults or annual maintenance checks
  • Guidance on preventive maintenance schedules and best practices
  • Machine calibration and performance re-verification when required
  • Assistance with spare parts identification and supply
  • Upgrade and modification consultation for changed production requirements
  • Documentation support — manuals, SOPs, calibration records

01

Contact Our Support Team

Reach us by phone or email with your machine details and the issue you’re experiencing. Our engineers respond promptly.

02

Remote Diagnosis

In most cases, we can diagnose and resolve the issue remotely — guiding your operator through checks and adjustments step by step.

03

Parts or On-Site Visit

Where parts are required, we dispatch them promptly. Where an on-site visit is necessary, we schedule it as quickly as possible to minimise disruption.

AFTER-SALES SUPPORT

Production Line Design & Configuration

Whether you need a single machine or a complete multi-stage line, SEQOYA’s engineering team designs the optimal configuration for your production environment. We assess your throughput targets, available space, budget, and product range — and design a line that delivers.

Three automation tiers are available, each configurable with different machine combinations depending on your requirements:

06 — Line Configuration

Tier 01 — Entry Level

  • Manual mixer combined with semi-automatic filling machine
  • Ideal for start-up manufacturers or small-batch production
  • Lower capital investment with consistent, repeatable output

Tier 02 — Mid-Range

  • Vacuum emulsifying mixer with automatic filling line
  • Most popular configuration for growing production operations
  • Combines superior product quality with high throughput

Tier 03 — Fully Automatic

  • Complete PLC-controlled line from mixing to capped container
  • Multi-head filling, high-speed capping, conveyor-integrated
  • Designed for high-volume commercial manufacturing

PRODUCTION LINE DESIGN

READY TO DISCUSS YOUR REQUIREMENTS?

Tell us what you need — a single machine, a complete line, or support for an existing SEQOYA installation. We’ll respond with a tailored proposal within 48 hours.

Industrial mixing, filling, and capping solutions engineered for precision and built for scale. Serving cosmetics, pharma, food, and chemical industries.

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